They asked me for some documents after I provided my documents. It says it will take 48hrs to review it but it's been over 1 month. Zipcar customer service is a joke, I put up my application more then 1 month ago, they still haven't approved or disapprove my application. All of this whilst I’ve been recovering from an operation. This whole ordeal has caused me such extreme stress and anxiety as I have no way to pay this fine and Zipcar keeps attempting to charge my credit card whilst refusing to communicate with me. I survive on bursaries and loans to make ends meet. I was assured a hold would be placed on my account so as to prevent suspension but of course this did not happen. I repeatedly stated my desire to resolve the issues quickly and avoid account suspension.
Not to mention I lost count of the number of times I called the customer service department only to be given the same dead end answer of the violations department only being contactable by email. Despite pleading for someone to respond to my emails, I received a grand total of one response to my numerous emails, since June. Had I known about the first fine, I surely would not have made the same mistake and I would have paid any necessary fines immediately before the price was increased. Of course, I believed I was parking in accordance with the regulations and in fact had no idea I was being fined until the emails I received months later. Additionally Zipcar paid the fines, whilst adding a £15 processing fee each time, thereby depriving me of the right to contest the fines with the accuser. What I couldn’t understand is why I was receiving this information as much as 3 months after the date. My shock to discover the amount totalled was £875. My issue began at the end of June 2022 when I received a number of emails regarding violations. I previously recommended Zipcar to anyone who would listen but I don’t see how I can do that now. And the customer service and uk violations department are left severely lacking. I'm happy to provide the debt collectors' enforcement notice and the penalty ticket with dates and all the details upon request.Ī company is only as good as its weakest link. With regret, I'm now closing my account and will make sure my case is known to as many existing users as possible, so that they are aware of what risks they are actually exposed to. The worst of all, they did not even admit any flaws from their side, and showed no respect and compassion. They've now effectively robbed me for £300, and have made me through humiliating experience of having and paying the collectors' debt. CONCLUSION: I have been Zipcar customer for nearly 4 years, using them very often and spreading a good word within my circle. Needless to say, it took us 5-6 email interactions until I finally saw the scanned copy of the actual penalty ticket I had to pay for. And them the violations team showed no interest in and understanding of my situation, even though it was clearly caused by a flaw in their notification procedure. First, they general support were taking ages to connect me to the relevant team (violations), even though I had a hard deadline with the collectors (1 week left) which I emphasised to them several times. Zipcar support was absolutely horrendous. Which I figured out only in August 2022, 1 year after the incident. Therefore, it was not paid on time and ended up with debt collectors.
It turned out that Zipcar failed to notify me about the penalty ticket back in 2021. August 2022: I'm getting a paper letter from a debt collector agency saying I have an outstanding debt of c.£300. Apparently, had a traffic offence which I was not notified about back then. I ended up paying c.£300 for the offence I was not even aware of. Which I found out 12 months (!!!) after the incident. Zipcar failed to notify me about a penalty ticket which was then passed to DEBT COLLECTORS. My penalty ticket was lost and then passed to the debt collectors
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